Support

Help for your AutoBot workspace.

Start with the checklist below or contact support with enough detail for us to investigate safely.

Create your account and workspace

Create an AutoBot account, confirm your email, and sign in. Add a workspace for your business or accept your team’s invitation. You can use AutoBot without Shopify.

Recover access or resend confirmation

On the account page, use Forgot password to request a recovery email, or resend a signup confirmation. Open the latest link and follow its instructions. Team invitations are shared as links; sign in with the invited email address before accepting.

Add website chat

In workspace settings, add your website to the allowed origins and copy the installation snippet into your site. Send a test message from the published website and check your inbox.

Connect customer email

In workspace settings, confirm email delivery is configured, then forward your support mailbox to the workspace’s incoming address. Send a test email and reply from the inbox to check both directions.

Take over a conversation

Open a conversation and choose Take over to pause AI replies. Assign a teammate, send a reply, or add a private note. Use open, pending, and resolved status to track what still needs attention.

Choose Sales, Support, or Both

Choose your assistant’s role in Setup. Publish product or service details, FAQs, and policies in Knowledge, then test buying and support questions. Check sources and handoffs before enabling automatic replies.

Contact support

What to include

Include your workspace name, the affected channel, the approximate time of the problem with time zone, steps to reproduce it, what you expected, and a screenshot with customer personal data removed.

Using Shopify?

Shopify is optional. Workspace owners and admins can manage the catalog and order connection under Integrations. For the original embedded app, see the Shopify app guide or continue with Shopify.

Keep credentials private

Never send passwords, Shopify access tokens, API secrets, payment-card information, or unredacted customer conversations by email. AutoBot support will not ask for those secrets.

Privacy requests from customers

Contact the business you spoke with through AutoBot so its team can help with your conversation or customer information. More detail is in the Privacy Policy.