1. Who these terms apply to
These terms are between John Gordon Hilley (the operator of AutoBot) and the business using the service. A person creating or managing a business workspace must be authorized to act for that business. You must provide accurate account information, protect your credentials, and ensure that each team member uses their own authorized account.
AutoBot is available as a standalone web service. A Shopify store is not required. A connected platform may impose its own terms on use of that integration.
2. The service and private pilot
AutoBot provides a shared customer inbox for website chat and email, published business knowledge, AI-assisted sales and support responses, and staff tools for replies, assignments, notes, and handoff. Businesses choose Sales, Support, or Both and decide when automatic replies are enabled. Optional integrations provide additional information and permitted actions.
The standalone service is currently a private pilot. Creating an account does not start a paid AutoBot subscription. Standalone paid plans are not available yet. Any future paid offer will identify its price, usage limits, and billing terms before you choose it; a future offer will not create a subscription merely because you used the pilot. The original embedded Shopify app has separate pricing and installation information.
Workspace AI limits, attachment limits, and other capacity controls apply. Reaching an AI limit can transfer work to staff. The pilot does not promise unlimited usage, uninterrupted availability, a service-level agreement, or a particular business result.
3. Business responsibilities
- Use only websites, mailboxes, content, and connected accounts you are authorized to manage.
- Provide accurate product, service, price, availability, and policy information. Publish only information the assistant should use and test its answers before enabling automatic replies.
- Monitor conversations and arrange staff coverage for exceptions, delivery failures, and customer complaints. Configure team permissions and permitted actions appropriately.
- Provide your customers with the notices and choices required for your use of chat, email, AI, and customer information. Do not use the service for unsolicited bulk messaging.
- Do not submit payment-card details, passwords, access tokens, government identifiers, health records, or other information that the service is not designed to handle.
4. AI and business actions
AI output can be incomplete or incorrect. AutoBot helps customers explore products and services and obtain support; it does not replace the business’s judgment or establish binding prices, discounts, inventory commitments, warranties, or policies. Your business remains responsible for its customer communications and transactions.
Order information and actions require the relevant integration, permissions, customer verification, and business rules. Cancellations and refunds start disabled. A person approving an action must review its details and be authorized to make that decision. A provider may accept an operation before its final outcome can be confirmed; uncertain outcomes require reconciliation. The service is not intended to provide regulated professional advice or make eligibility decisions about people.
5. Acceptable use
You may not use AutoBot unlawfully, violate another person’s rights, mislead customers, distribute malicious content, or interfere with other businesses’ workspaces. Do not bypass authentication, isolation, usage limits, or action controls, and do not intentionally overload the service. Only conduct security testing within an expressly authorized scope.
6. Your information and our access
You retain your rights in the content your business supplies. You authorize John Gordon Hilley and the service providers described in the Privacy Policy to host, process, transmit, and display that content as needed to deliver, secure, troubleshoot, and maintain AutoBot and handle verified data requests. You confirm that you have the permissions needed to supply and process that information.
AutoBot’s software, branding, design, and documentation remain the property of the operator and its licensors. Your business may use the service within these terms and the access granted to its workspace.
7. Changes, availability, and suspension
Features may change during the pilot. Maintenance, provider incidents, integration changes, and security events may interrupt service. We may restrict access when reasonably necessary to address abuse, unlawful use, a material breach, or a threat to the service. Where practical, we will explain the issue and provide an opportunity to resolve it.
8. Ending use and data requests
You can pause automatic replies, remove the widget, stop mailbox forwarding, or disconnect an integration. Those actions do not by themselves delete your independent workspace or account. Contact support@figaroclothing.com to arrange workspace closure, export, or deletion. Requests are verified before access is granted or data is removed. Data handling, including retained provider records and backups, is described in the Privacy Policy.
9. Service limitations
To the extent permitted by applicable law, the pilot is provided as available without a promise that every answer will be correct or that every issue will be resolved automatically. Nothing in these terms excludes rights or liabilities that cannot lawfully be excluded. Your business should review the service’s suitability, maintain appropriate records, and keep a way to serve customers when an external service is unavailable.
10. Updates and contact
Governing law: New York
Changes to these terms will be published with a revised effective date. Material changes will be communicated through an appropriate service or account channel. Questions can be sent to support@figaroclothing.com. See Support for the details to include without exposing credentials or customer records.